Fasten Health Rollout – Known Issues List

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Updated on March 9, 2026

During the transition from 1up Health to Fasten Health for patient portal connections, we may be experiencing issues we are actively working through. We are confident that this transition will be complete by the end of March. This page will communicate any currently known issues we are resolving and past issues that have been resolved.

Athena Health #

Resolved Issues

  • March 4 – Connecting to a portal through proxy access.

Open Issues

  • March 6 – Medications are not populating from the integration.

💡 We’re committed to customer success and simplifying medical information for individuals, families, and agencies that support them. If you don’t find what you are looking for, please let us know at support@primaryrecord.com or (317) 210-0644.

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