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Jean stands with the co-host of IndyNow behind a desk of medical binders, medications, and supplies
  • News

National Family Caregivers Month: Primary Record Takes the Stage on FOX59’s IndyNow

For National Family Caregivers Month, Jean Ross, RN, CEO and co-founder of Primary Record, made a special appearance on FOX59’s Indy Now to spotlight how Primary Record is transforming how families manage their healthcare. “When families have the tools to organize their health story, it’s a game-changer,” Jean shared.
Couple on couch with a clincial researcher holding a clipboard to register them.
  • Families

From Caregiver to Research Contributor: Making Your Voice Count

Despite the value they bring, many caregivers are unaware of how to engage with research opportunities. Richard shared that his own journey began when his doctor suggested a study. “Most people don’t even know these things exist or how to find them,” he explained. While financial compensation for research involvement is often nominal, the rewards extend far beyond monetary value. For Richard, participating in research keeps him informed about cutting-edge innovations and allows him to advocate for better care practices.
IEDC + Primary Record
  • News

Innovation with Heart: Primary Record’s Recognition in Indiana’s Entrepreneurial Spotlight

As Indiana celebrates Global Entrepreneurship Week and its rich entrepreneurial heritage, Primary Record is proud to be part of a community that values innovation, resilience, and human connection. Our inclusion in the 2024 Entrepreneurship Indiana yearbook is a milestone we share with all the patients, families, and collaborators who inspire our work daily.
Buddy Walk 2010
  • Families

Celebrating Life with Down Syndrome: How Families Empower Independence and Growth

Your health story is one of the most important tools for ensuring the best care for you and your family. At Primary Record, we understand how crucial it is not only to collect your health information but also to keep it accurate and ready to share in a way your care team can easily understand and act on.
A young woman engages with Primary Record's Chat Assistant on her mobile phone where she keeps her family health record.
  • Product

Tell Your Health Story with Confidence Using Chat Assistant

Your health story is one of the most important tools for ensuring the best care for you and your family. At Primary Record, we understand how crucial it is not only to collect your health information but also to keep it accurate and ready to share in a way your care team can easily understand and act on.
A mom on the phone in a green shirt calling to get her child's medical record corrected
  • Families

How to Correct Medical Errors in Your Family’s Medical Record: A Step-by-Step Guide

Mistakes in medical records are more common than we might think, and while some errors are harmless, others can have serious long-term consequences. A rushed diagnosis or an auto-populated note in an electronic health record (EHR) can follow a patient for years, affecting future care, insurance claims, and even legal matters. For families navigating complex or rare medical journeys, these errors can be devastating.
A three picture series to help depict transition from pediatric to adulthood
  • Families

Navigating the Transition to Adult Healthcare as a College Student

Switching from a pediatrician to an adult primary care doctor is a big deal, but many of us don’t think about it until it’s too late. Pediatricians often stop seeing patients when they reach a certain age, and finding a new doctor can take a long time. If you’re not prepared, you might end up like I did—without a doctor when you need one.
  • Families

Supporting Independence for the Intellectual and Developmental Disabilities (IDD) Community with Primary Record

Jim McIntosh, co-founder of Primary Record, understands firsthand why a tool like this is so important. His daughter Mia, who has Down syndrome, inspired his deep appreciation for how vital it is to empower individuals with IDD. Now 20 years old, Mia can confidently share her health story.
A busy mom is using Primary Record on her phone to record a note.
  • Product

Never Miss a Detail: Our New Record Feature

At Primary Record, we strive to make managing health information easier and more usable. We're excited to introduce our new recording feature in the notes section of our app. Initially designed for recording doctor visits, this feature allows you to...
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