You can cancel your Primary Record subscription at any time. How you cancel depends on where you subscribed: on the Primary Record website, or in the Primary Record app through the Apple App Store or Google Play.
Important: When you cancel, your account moves to the free plan. You’ll always have access to your Medical Profiles and health information, with limited use of Premium features.
If you subscribed on the Primary Record website
Cancel your subscription
- On a mobile device or computer, open a browser, and sign into Primary Record.
- Click Account > Subscription plans.
- Select [Cancel subscription — verify label].
When you cancel, you automatically receive a prorated refund for the unused part of your billing period. The refund goes back to your original payment method.
Request a full refund
If you were charged within the last 30 days, you can request a full refund.
- Email support@primaryrecord.com or call (317) 210-0644.
- Include the email address on your account and the date and amount of the charge.
Refunds are processed through Stripe and typically appear on your statement within 5–10 business days.
If you subscribed through the Apple App Store or Google Play
Subscriptions purchased in the Primary Record mobile app are billed by Apple or Google, not Primary Record. You must cancel and request refunds through them. Primary Record can’t change, cancel, or refund these subscriptions.
Apple App Store (iPhone or iPad)
- To cancel: Open Settings, tap your name, then tap Subscriptions > Primary Record > Cancel Subscription. Apple’s cancellation instructions
- To request a refund: Go to reportaproblem.apple.com. Apple’s refund instructions
Google Play (Android)
- To cancel: Open the Google Play app, tap your profile icon, then tap Payments & subscriptions > Subscriptions > Primary Record > Cancel subscription. Google’s cancellation instructions
- To request a refund: Follow Google Play’s refund instructions.