Invite other users to your organization on Primary Record 

< 1 min read

Updated on December 14, 2024

After setting up your organization with Primary Record, you can invite other users.

  1. On a mobile device or computer, open a browser, and sign into Primary Record.
  2. In the top right corner, click your organization’s name.
  3. Click Users > Add users.
  4. Fill in their name, email, an invite message, and what user role they’ll have:
    • Owner: Defaults to the person who created the organization.
      • Controls the whole organization, including billing, user roles, and account closure.
      • Only one user can be the owner.
    • Administrator: Can access the entire organization.
      • Can manage settings, invite users, assign roles, and oversee all client records.
      • Cannot transfer ownership or delete the organization.
    • Agent: Limited access.
      • Can access assigned client profiles, view resources, and contribute to client communication.
  5. Click Save.

You can control which clients each user can view by using category tags. 

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