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Three geese flying in formation labeled Clinician, Patient, and Proxy, symbolizing collaborative care and shared responsibility in managing health information during EHR transitions.
  • Families, Professionals

When Hospitals Switch Systems and Records Go Missing: What Families and Care Teams Should Know

When health systems switch EHR platforms, the technical impact is only part of the story. For patients and caregivers, critical health records can vanish overnight. For clinical teams, it's months of preparation and even longer rebuilding trust. As the White House pushes for stronger patient access and data ownership, this blog explores what really happens during an EHR transition and how Primary Record can serve as a failsafe for continuity, connection, and care that extends beyond the hospital walls.
Screenshot of the CMS Request for Information page on the Health Technology Ecosystem with public comment deadline of June 16, 2025, highlighted with a yellow heart.
  • Families, News, Product

3 Things We Told the Government About Fixing Health Records

Primary Record just submitted feedback to CMS on how to fix the health data mess families face every day. From missing records to overwhelming paperwork, we shared three lessons from the frontlines—and how our platform is already helping over 900 families and professionals stay organized, connected, and in control.
  • Families, Professionals

From Faxes to Portals: Tell CMS What’s Working and Failing Patients and Families

CMS is asking families, caregivers, and clinicians to share what’s working and what’s not in digital health. If you’ve struggled with records, portals, or coordinating the right care, now’s your chance to speak up. Learn how to submit your comment before June 16.
Compare different Care coordination software program
  • Professionals

Choosing the Right Care Coordination Technology

Looking for care coordination software that actually works for your team and the families you support? Whether you're a private advocate, social worker, nurse, or senior living professional, this guide compares five leading platforms built to simplify communication, reduce chaos, and improve outcomes. Discover which tools offer flexibility, family engagement, and real-world usability—without the complexity of a full system overhaul.
Logos of trusted nurse-led patient advocates, pediatric patient advocates, and care coordination professionals who help families manage medical records, patient portals, and complex healthcare journeys for children and aging parents.
  • Families, News, Professionals

Partners in Care: Meet the Teams Using Primary Record with Families

Meet the professional care advocates and coordinators using Primary Record to simplify healthcare for families. Whether you're caring for a child with complex medical needs or an aging parent, these experts combine compassion with technology to help families stay organized, informed, and supported.
picking the right assisted living in your community
  • Families

The Ultimate State-by-State Guide to Picking the Right Assisted Living

Finding the right assisted living facility for a family member starts with understanding your state’s regulations. Every state has different rules on who qualifies, what care is provided, and how facilities are monitored. This guide breaks down everything you need to know—from admission requirements to Medicaid options and resident rights—so you can make informed decisions with confidence.
  • News

Primary Record and Daughterhood Partner to Build Stronger Support Systems for Daughters Caring for Aging Parents

Primary Record, an innovative app created specifically for those in the sandwich generation who are managing care for both aging parents and children, has officially partnered with Daughterhood, a nonprofit on a mission to foster communities that help caregivers navigate the practical and emotional complexities of caregiving.
Moving day for college and assisted living
  • Families

Picking an Assisted Living Facility is Like Helping Your Kid Choose a College

Choosing an assisted living facility for a loved one can feel a lot like helping your kid pick a college—big decisions, emotional conversations, and the search for the right balance of support, independence, and community. This article will give you an overview and resources to help!
  • Families

Medical POA vs. HIPAA Release vs. Patient Portals: What Families and Caregivers Need to Know

Information is power when it comes to making medical decisions for a family member. Understanding the differences between a Medical Power of Attorney (POA), a HIPAA Release, and patient portal access ensures you have the right tools to access health records, communicate with providers, and make critical choices when it matters most. Learn how these legal documents work together to keep families informed and in control.