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Bridge connecting a rural community, symbolizing patient-directed interoperability and the flow of health data from hospitals to homes, caregivers, and community health teams.
  • News, Professionals

Patient-Directed Interoperability: Delivering the Last Mile of Health Data Into Homes and Communities

Interoperability breaks where care actually happens: at the kitchen table and across community care teams. This article explores why patient-directed interoperability and FHIR are essential to rural health transformation and last-mile care coordination.
Broken bridge labeled with mental health providers and a patient, caregiver, symbolizing gaps in coordination and continuity of mental health care.
  • Professionals

The Broken Bridge in Mental Health Care And the Pieces We Could Carry Across

When mental health records live in silos, patients are forced to retell their hardest stories over and over. This post explores why behavioral health data rarely moves with the person, and how patient-directed interoperability can protect privacy while finally connecting care.
A graphic showing that “care teams” include many community providers, family caregivers, and non-medical supports beyond what’s captured in the medical chart. Includes logos from health systems, pharmacies, transportation services, home care, specialists, diagnostics, and community programs.
  • Professionals

The ROI of Patient Access APIs That No Health Plan Is Measuring…Yet

Health plans have spent millions building Patient Access APIs, but few understand what actually happens once the data reaches members and caregivers. Real ROI doesn’t come from FHIR servers or compliance checkboxes. It comes from the last mile of interoperability: when families can finally see, understand, and use their own data to prevent crises, close care gaps, and make better decisions at key moments of care.
A screenshot of many titles announcing HHS and ASTP/ONC doubling down on information blocking
  • Families, Professionals

Struggling to Get Medical Records? How to Recognize and Report Information Blocking

Delays, denials, and endless runarounds for medical records are far more common than people realize, and many of them violate federal information-blocking rules. Families, caregivers, clinicians, and advocates often don’t know they can file an information blocking claim. This post explains information blocking and introduces a GPT to help anyone step-by-step through drafting a claim!
Primary Record Partners with Fasten
  • News

Primary Record and Fasten Health Partner to Strengthen Patient-Directed Interoperability Nationwide

Primary Record and Fasten Health have partnered to solve the last mile of health data interoperability, helping families to securely access, organize, and direct their health information across any EHR for better care coordination.
Life Care Management Institute powered by Primary Record
  • News

Helping Families Prepare: Life Care Management Institute and Primary Record Partner to Support Families

When a parent’s health begins to change, families often face confusion and overwhelm. This National Family Caregivers Month, Primary Record and the Life Care Management Institute (LCMI) have partnered to help families plan ahead and stay organized through the Family Aging Plan course and Digital Playbook, turning caregiving chaos into confident, connected care coordination.
Three geese flying in formation labeled Clinician, Patient, and Proxy, symbolizing collaborative care and shared responsibility in managing health information during EHR transitions.
  • Families, Professionals

When Hospitals Switch Systems and Records Go Missing: What Families and Care Teams Should Know

When health systems switch EHR platforms, the technical impact is only part of the story. For patients and caregivers, critical health records can vanish overnight. For clinical teams, it's months of preparation and even longer rebuilding trust. As the White House pushes for stronger patient access and data ownership, this blog explores what really happens during an EHR transition and how Primary Record can serve as a failsafe for continuity, connection, and care that extends beyond the hospital walls.
Screenshot of the CMS Request for Information page on the Health Technology Ecosystem with public comment deadline of June 16, 2025, highlighted with a yellow heart.
  • Families, News, Product

3 Things We Told the Government About Fixing Health Records

Primary Record just submitted feedback to CMS on how to fix the health data mess families face every day. From missing records to overwhelming paperwork, we shared three lessons from the frontlines—and how our platform is already helping over 900 families and professionals stay organized, connected, and in control.
  • Families, Professionals

From Faxes to Portals: Tell CMS What’s Working and Failing Patients and Families

CMS is asking families, caregivers, and clinicians to share what’s working and what’s not in digital health. If you’ve struggled with records, portals, or coordinating the right care, now’s your chance to speak up. Learn how to submit your comment before June 16.