When Hospitals Switch Systems and Records Go Missing: What Families and Care Teams Should Know

Three geese flying in formation labeled Clinician, Patient, and Proxy, symbolizing collaborative care and shared responsibility in managing health information during EHR transitions.

When health systems switch EHR platforms, the technical impact is only part of the story. For patients and caregivers, critical health records can vanish overnight. For clinical teams, it’s months of preparation and even longer rebuilding trust. As the White House pushes for stronger patient access and data ownership, this blog explores what really happens during an EHR transition and how Primary Record can serve as a failsafe for continuity, connection, and care that extends beyond the hospital walls.

Choosing the Right Care Coordination Technology

Compare different Care coordination software program

Looking for care coordination software that actually works for your team and the families you support? Whether you’re a private advocate, social worker, nurse, or senior living professional, this guide compares five leading platforms built to simplify communication, reduce chaos, and improve outcomes. Discover which tools offer flexibility, family engagement, and real-world usability—without the complexity of a full system overhaul.

Partners in Care: Meet the Teams Using Primary Record with Families

Logos of nurse advocates, social workers, and care management professionals who use Primary Record to coordinate and support family care.

Meet the professional care advocates and coordinators using Primary Record to simplify healthcare for families. Whether you’re caring for a child with complex medical needs or an aging parent, these experts combine compassion with technology to help families stay organized, informed, and supported.

Discover Dementia GUIDE Model Participants in Your State

The GUIDE Model represents a significant advancement in dementia care, offering structured support and respite services for caregivers and comprehensive care management for patients. Find an easy to scan list of established organizations to see if there is a program in your state!

Understanding Medicare’s GUIDE Model: A New Hope for Dementia Care

Caring for a loved one with dementia can be overwhelming. The Centers for Medicare & Medicaid Services (CMS) recently introduced an innovative program to support those diagnosed with dementia and their caregivers. Let’s dive into the GUIDE Model, a Medicare-reimbursed initiative, and explore what it offers, how you can qualify, and what to expect.

Transforming Care Coordination with Primary Record Pro

Healthcare is becoming increasingly complex, with new challenges and opportunities emerging every day. At Primary Record, we are dedicated to simplifying this complexity for families and community professionals. By leveraging the unprecedented electronic access to health data granted by the…