When Hospitals Switch Systems and Records Go Missing: What Families and Care Teams Should Know

When health systems switch EHR platforms, the technical impact is only part of the story. For patients and caregivers, critical health records can vanish overnight. For clinical teams, it’s months of preparation and even longer rebuilding trust. As the White House pushes for stronger patient access and data ownership, this blog explores what really happens during an EHR transition and how Primary Record can serve as a failsafe for continuity, connection, and care that extends beyond the hospital walls.
From Faxes to Portals: Tell CMS What’s Working and Failing Patients and Families

CMS is asking families, caregivers, and clinicians to share what’s working and what’s not in digital health. If you’ve struggled with records, portals, or coordinating the right care, now’s your chance to speak up. Learn how to submit your comment before June 16.
Choosing the Right Care Coordination Technology

Looking for care coordination software that actually works for your team and the families you support? Whether you’re a private advocate, social worker, nurse, or senior living professional, this guide compares five leading platforms built to simplify communication, reduce chaos, and improve outcomes. Discover which tools offer flexibility, family engagement, and real-world usability—without the complexity of a full system overhaul.
Partners in Care: Meet the Teams Using Primary Record with Families

Meet the professional care advocates and coordinators using Primary Record to simplify healthcare for families. Whether you’re caring for a child with complex medical needs or an aging parent, these experts combine compassion with technology to help families stay organized, informed, and supported.
Ensuring Student Health & Safety for Study Abroad, Field Studies, and Off-Campus Internships: A Guide for Universities

As universities offer more field studies, study abroad programs, and off-campus internships, ensuring student safety becomes crucial. These programs enrich the college experience and provide a well-rounded education. To keep students safe, getting consent to access certain health information is important. The 21st Century Cures Act helps make this process easier.
Discover Dementia GUIDE Model Participants in Your State

The GUIDE Model represents a significant advancement in dementia care, offering structured support and respite services for caregivers and comprehensive care management for patients. Find an easy to scan list of established organizations to see if there is a program in your state!
Understanding Medicare’s GUIDE Model: A New Hope for Dementia Care

Caring for a loved one with dementia can be overwhelming. The Centers for Medicare & Medicaid Services (CMS) recently introduced an innovative program to support those diagnosed with dementia and their caregivers. Let’s dive into the GUIDE Model, a Medicare-reimbursed initiative, and explore what it offers, how you can qualify, and what to expect.
Patient Advocate Business: Start Your Own or Join an Existing One?

Whether you choose to start your own patient advocacy business or join an existing one, both paths offer unique opportunities and challenges. Reflecting on your personal goals, financial situation, and desire for autonomy will help guide your decision.
Transforming Care Coordination with Primary Record Pro

Healthcare is becoming increasingly complex, with new challenges and opportunities emerging every day. At Primary Record, we are dedicated to simplifying this complexity for families and community professionals. By leveraging the unprecedented electronic access to health data granted by the…