Primary Record Partners with National Shattering Silence Coalition (NSSC) on Bristol Myers Squibb–Funded Crisis to Care Pilot

NSSC awarded $229,337 Bristol Myers Squibb grant for Crisis to Care pilot, shown with NSSC, Primary Record and BMS logos

Primary Record is the technology partner for Crisis to Care, a 12-month pilot from the National Shattering Silence Coalition (NSSC) funded by Bristol Myers Squibb. The pilot pairs 50 families of adults with severe mental illness with lived-experience Family Navigators and Primary Record’s secure health app. Together, they help families organize and share vital health information when a crisis hits.

3 Things We Told the Government About Fixing Health Records

Screenshot of the CMS Request for Information page on the Health Technology Ecosystem with public comment deadline of June 16, 2025, highlighted with a yellow heart.

Primary Record just submitted feedback to CMS on how to fix the health data mess families face every day. From missing records to overwhelming paperwork, we shared three lessons from the frontlines—and how our platform is already helping over 900 families and professionals stay organized, connected, and in control.

Partners in Care: Meet the Teams Using Primary Record with Families

Logos of trusted nurse-led patient advocates, pediatric patient advocates, and care coordination professionals who help families manage medical records, patient portals, and complex healthcare journeys for children and aging parents.

Meet the professional care advocates and coordinators using Primary Record to simplify healthcare for families. Whether you’re caring for a child with complex medical needs or an aging parent, these experts combine compassion with technology to help families stay organized, informed, and supported.

Seattle Children’s Expands Teen and Proxy Access to Patient Portals

In December 2024, Seattle Children’s Hospital announced enhancements to its MyChart system, granting teenage patients and their authorized proxies expanded access to health information, including care team notes, after-visit summaries, medications, and test results. This initiative aims to balance patient confidentiality with the need for comprehensive health data access.