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A screenshot of many titles announcing HHS and ASTP/ONC doubling down on information blocking
  • Families, Professionals

Struggling to Get Medical Records? How to Recognize and Report Information Blocking

Delays, denials, and endless runarounds for medical records are far more common than people realize, and many of them violate federal information-blocking rules. Families, caregivers, clinicians, and advocates often don’t know they can file an information blocking claim. This post explains information blocking and introduces a GPT to help anyone step-by-step through drafting a claim!
Primary Record Partners with Fasten
  • News

Primary Record and Fasten Health Partner to Strengthen Patient-Directed Interoperability Nationwide

Primary Record and Fasten Health have partnered to solve the last mile of health data interoperability, helping families to securely access, organize, and direct their health information across any EHR for better care coordination.
Life Care Management Institute powered by Primary Record
  • News

Helping Families Prepare: Life Care Management Institute and Primary Record Partner to Support Families

When a parent’s health begins to change, families often face confusion and overwhelm. This National Family Caregivers Month, Primary Record and the Life Care Management Institute (LCMI) have partnered to help families plan ahead and stay organized through the Family Aging Plan course and Digital Playbook, turning caregiving chaos into confident, connected care coordination.
Three geese flying in formation labeled Clinician, Patient, and Proxy, symbolizing collaborative care and shared responsibility in managing health information during EHR transitions.
  • Families, Professionals

When Hospitals Switch Systems and Records Go Missing: What Families and Care Teams Should Know

When health systems switch EHR platforms, the technical impact is only part of the story. For patients and caregivers, critical health records can vanish overnight. For clinical teams, it's months of preparation and even longer rebuilding trust. As the White House pushes for stronger patient access and data ownership, this blog explores what really happens during an EHR transition and how Primary Record can serve as a failsafe for continuity, connection, and care that extends beyond the hospital walls.
Screenshot of the CMS Request for Information page on the Health Technology Ecosystem with public comment deadline of June 16, 2025, highlighted with a yellow heart.
  • Families, News, Product

3 Things We Told the Government About Fixing Health Records

Primary Record just submitted feedback to CMS on how to fix the health data mess families face every day. From missing records to overwhelming paperwork, we shared three lessons from the frontlines—and how our platform is already helping over 900 families and professionals stay organized, connected, and in control.
  • Families, Professionals

From Faxes to Portals: Tell CMS What’s Working and Failing Patients and Families

CMS is asking families, caregivers, and clinicians to share what’s working and what’s not in digital health. If you’ve struggled with records, portals, or coordinating the right care, now’s your chance to speak up. Learn how to submit your comment before June 16.
Compare different Care coordination software program
  • Professionals

Choosing the Right Care Coordination Technology

Looking for care coordination software that actually works for your team and the families you support? Whether you're a private advocate, social worker, nurse, or senior living professional, this guide compares five leading platforms built to simplify communication, reduce chaos, and improve outcomes. Discover which tools offer flexibility, family engagement, and real-world usability—without the complexity of a full system overhaul.
Logos of nurse advocates, social workers, and care management professionals who use Primary Record to coordinate and support family care.
  • Families, News, Professionals

Partners in Care: Meet the Teams Using Primary Record with Families

Meet the professional care advocates and coordinators using Primary Record to simplify healthcare for families. Whether you're caring for a child with complex medical needs or an aging parent, these experts combine compassion with technology to help families stay organized, informed, and supported.
picking the right assisted living in your community
  • Families

The Ultimate State-by-State Guide to Picking the Right Assisted Living

Finding the right assisted living facility for a family member starts with understanding your state’s regulations. Every state has different rules on who qualifies, what care is provided, and how facilities are monitored. This guide breaks down everything you need to know—from admission requirements to Medicaid options and resident rights—so you can make informed decisions with confidence.