About Primary
Record

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What is Primary Record?

Primary Record is a mobile application that guides individuals and their families in documenting, organizing, and sharing healthcare information.

Founded by two neighbors, Primary Record focuses on the family experience of taking care of each other as they move from point to point in healthcare. With Primary Record, families have all their health information in one place to easily share their health stories with each other and the healthcare team around them.

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What makes Primary Record unique?

Collect healthcare records from multiple doctors & providers

Connect directly to available patient portals to download health records or upload paper documents for centralized safekeeping.

Provide a searchable online system for everyone

Relate health information in meaningful ways to providers, medications, conditions, and visits, then allow for notes and task to coordinate care.

Built by families and the resources they trust

Family-funded and community supported to focus on the experience of accessng healthcare and living with complex and rare diseases.

Get to know

The Founders

Jean Ross

Jean Ross, RN

Co-founder

I saw the notebooks and binders families used to keep track of what was happening in critical care. I never questioned why until I started taking 80-year-old adults to medical appointments. No one in healthcare has the complete picture or the time to review the entire history. More and more healthcare relies on families to relay their own health story, yet we have not given them the tools to own their health information in one place.

Jim McIntosh

Jim McIntosh

Co-founder

I was a medically complex child (cleft lip and palate in 1973). My parents had to balance work and a child who needed 12 surgeries from 1973 to 1992.

I'm also the father of a special needs child, Mia, who has Down Syndrome. I know first hand what it's like to visit a child in the NICU and learn all they can to be an advocate and educate my family in order to give Mia all the support she needed.

I jumped at the chance to join Jean and lend my 25+ years of software and technology experience to reduce the burden of the disconnected healthcare systems on medically complex family caregivers.

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Built by medical professionals and informed by families like yours.

“I’m in this world every day. I know how challenging it is to navigate the healthcare system for yourself and your family members. I am committed to building the needed technology to empower and support families wherever they are in their health story.”

Jean Ross, RN, co-founder

“Families deserve and demand that products they use maintain the highest standards of data security and user privacy. I’m proud to be part of an effort to achieve this and delivers in a simple and easy-to-use interface.”

Jim McIntosh, Software and data security expert, co-founder

“Physicians need access to this information, Primary record makes it easy for patients and providers.”

Chris Ross MD, advisor